Frequently Asked Questions (FAQ)
Silverpeak Traders (SMC-Private) Limited
1. What is Silverpeak Traders? Silverpeak Traders is a premier digital marketing and event management agency. We specialize in helping businesses grow their online presence and execute high-impact corporate and private events.
2. What services do you offer? We offer a comprehensive suite of digital and physical marketing solutions, including:
Social Media Marketing (SMM): Strategy, ad management, and page growth.
Content Marketing: Professional copywriting, graphic design, and video production.
Event Management: Planning, coordination, and execution of corporate events, launches, and seminars.
3. How do I start working with Silverpeak Traders? To get started, you can contact us via email or phone for a free consultation. Once we understand your needs, we will provide a customized proposal and service agreement.
4. What types of businesses do you work with? We work with everyone from solo entrepreneurs and startups to large corporations. Our strategies are scalable to fit various industries, including retail, tech, real estate, and education.
5. How long does it take to see results from marketing?While some initial engagement can be seen within 24ā48 hours of a campaign launch, digital marketing is a marathon. We generally recommend a 3-month window to see significant growth and ROI.
6. Is my business data secure with you? Yes. We use advanced security protocols and encrypted systems to manage your account access and business data. Your information is never shared with third parties without your explicit consent.
7. Can I request a refund if Iām not satisfied? Yes, refunds are available under specific conditions (e.g., if work has not yet commenced). Please refer to our Refund & Onboarding Terms for a detailed breakdown of eligibility and timelines.
8. What is the onboarding (KYC) process?"Know Your Customer" (KYC) is a standard procedure where we verify your business registration and identity. This ensures that all marketing activities comply with local laws and platform policies (like Meta and Google).
9. Do you charge management fees? Yes, we charge a service fee for managing your marketing or events. This is separate from your "Ad Spend" (the money paid directly to platforms like Facebook or Google).
10. Do you provide reports on campaign performance? Absolutely. We provide weekly or monthly performance reports that include key metrics like reach, engagement, leads generated, and conversion rates.
11. How can I contact customer support? Our team is available during business hours to assist you:
š§ Email: traderssilverpeak@gmail.com
š Phone: 0322 5712905
12. Can you manage events outside of Peshawar? Yes! While our main office is in Peshawar, we have the capacity to manage and coordinate events across various cities in Pakistan.
13. What do I need to provide to start a social media campaign? You will typically need to provide:
Access to your Facebook/Instagram pages.
Your brand logo and any existing media assets.
A clear definition of your target audience and goals.
14. Can I register for services as an individual? Yes, we support both individual professionals (like influencers or consultants) and registered companies.
15. Does Silverpeak Traders support automated marketing? Yes, we can set up automated lead generation funnels, email sequences, and chatbot integrations to make your business operations more efficient.